NEW!! The Ultimate Sales Training Workshop Certificate
The Ultimate Sales Training Workshops are designed to train and engage sales people more effectively so they will be able to: create better relationships, generate more sales leads, deliver better presentations, create more effective proposals, handle gatekeepers, handle objections, understand customers better, close more sales, and stay motivated and focused. The training consists of fourteen highly interactive, fast paced units.
Each module is three to four hours in length. You can mix or match to create a custom program for your organization. The program is highly interactive and requires participation. Preferred class size is a minimum of ten and a maximum of twenty.
Customer Support Specialist* $529**
February 4 - March 24 MTWTh 5:00pm-9:00pmThe Bureau of Labor Statistics is reporting an estimated 25% growth in customer support positions in the next ten years. Participants can learn keyboarding and data entry skills and increase accuracy and speed; learn effective communication and problem-solving skills, fine-tune language skills, and gain a better understanding of the job expectations and the exciting environment of the customer support industry.
*Prerequisite: High school diploma or GED. Prior to registration, students must take the appropriate WorkKeys tests and achieve passing scores.
We can customize modules for our Customer Support Specialist program to fit your company needs and deliver it to your employees at your site or at ours. The emphasis for the program is on computer skills, customer service skills, communication skills, and appropriate behavioral interactions for dealing with a variety of situations. Case studies used in class may be tailored to the requirements of the job.
Successful Supervision - Learn to Lead: Units can be taken in any order. $289/unit or $79/module
Do you face issues to include turnover, low morale, or business growth? Today's workplace presents many challenges for supervisors at all levels. OCtech is proud to offer a customizable program that you can take for specific needs for yourself or your company or you can take all twenty-five modules for a Supervisory Certificate. This program can be taught at your work site or on the OCtech campus. We can modify or mix and match to create a custom program just for you!
Contact Sandra Moore (803) 535-1237 for more information.
OPD 750 21
Unit 1 Finding the Supervisor Within
OPD 751 21 Module One - Introduction to Supervision
OPD 752 21 Module Two - Understanding Personality Types
OPD 753 21 Module Three - Working in an Ethical Manner
OPD 754 21 Module Four - Getting Things Done Under Pressure
OPD 755 21 Module Five - Accepting Personal Responsibility
OPD 756 21
Unit 2 Communicating for Impact
OPD 757 21 Module One - Essential Communication Skills- Part One
OPD 758 21 Module Two - Essential Communication Skills- Part Two
OPD 759 21 Module Three - Conflict Resolution
OPD 760 21 Module Four - Coaching and Counseling - Part One
OPD 761 21 Module Five - Coaching and Counseling - Part Two
OPD 762 21
Unit 3 Developing & Retaining Talent
OPD 763 21 Module One - Getting Off on the Right Foot
OPD 764 21 Module Two - Defining Performance Expectations
OPD 765 21 Module Three - Conflict Resolution
OPD 766 21 Module Four - Motivating to Excel
OPD 767 21 Module Five - Managing Teams & Work Groups
OPD 788 21
Unit 4 Managing the Process
OPD 789 21 Module One - Setting Goals & Objectives
OPD 790 21 Module Two - Planning for Results
OPD 791 21 Module Three - Analyzing & Solving Problems
OPD 792 21 Module Four - Making Solid Decisions
OPD 793 21 Module Five - Leading in a Changing Environment
OPD 794 21
Unit 5 Leading for Desired Results
OPD 795 21 Module One - Core Leadership Skills
OPD 796 21 Module Two - The Challenge of Leadership
OPD 797 21 Module Three - Productive Partnerships
OPD 798 21 Module Four - Effective Delegation
OPD 799 21 Module Five - Valuing Diversity
REAL Entrepreneurship: $199 (24 contact hours)
Entrepreneurship – Starting a Small Business
(Additional fees for books and supplies)
OCtech Campus - Eastman Room, S216
Instructor: Dianne Smoak