CPT-268 – Computer End-User Support
Credit Hours: 3
This course prepares students to train and support end-users. Topics include end-user support functions, developing training modules, and strategies to provide ongoing technical support. Emphasis is on solving problems with users (needs analysis, troubleshooting, and interaction with users).
Classroom Hours: 3
Pre Requisites: CPT 170, CPT 101 or CPT 104 with a grade of "C" or better