Employee Information

Service Excellence

In an effort to promote excellent customer service across our campus, the Service Excellence Committee recommended certain guidelines.

Email Signatures

EmailSignature.jpg
Email Signatures

Personal Interactions

  • Employees wear IDs or name tags on campus at all times.
  • Employees exhibit the following actions that reflect the college’s commitment to Service Excellence:
    • Make eye contact, smile and say “good morning/afternoon/evening” when someone stops by your desk or when you pass others on campus.
    • Actively listen and engage in conversation. Maintain eye contact, nod or use brief affirmations, and allow them to complete their entire thoughts before responding. Ask specific questions, and repeat or paraphrase what was said to show that you fully understand what was discussed.
    • Give accurate information. If you don’t know the answer to a question, ask.
    • Own your mistakes and fix them. Be accountable and honest, not defensive or reactive. Apologize and work to remedy the situation as soon as possible.
    • Build a community of civility. Be polite and courteous, and say “please” and “thank you.” Hold doors open and greet people with a smile. If you disagree with someone, be thoughtful and considerate in your response.
Personal Interactions

Phone/Email Guidlines

Employees  should adopt a standard voicemail message, phone greeting and email signature.

  • Voicemail message: “Hi, this is Green Lantern in the Justice League at OCtech. I am currently working with someone or away from my desk and unable to answer your call at this time. Please leave a message and I will respond within the next business day. Thank you, and hope you have a great day!”
  • All voicemails/emails should be replied to within 24 hours. If you will be away longer than 24 hours, set an away message to include when you will return and who should be contacted if they need to reach someone before your return.
  • Phone greeting for off-campus callers: “Thank you for calling OCtech. This is Green Lantern in the Justice League. How may I help you?”
Phone/Email Guidelines

Employee Store

Shop for officially branded OCtech clothing and accessories on our online store.

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Contact Information

Marie Howell

Marie Howell

Human Resources Director

803.535.1207

Courtney Brown

Courtney Brown

Human Resource Coordinator-Recruitment & Retention

803.535.1209

A-1001A

Kristy Fryar

Kristy Fryar

HR Operational Coordinator

803.535.1208

Orangeburg-Calhoun Technical College
Attention: Human Resources
3250 St. Matthews Road
Orangeburg, SC 29118
803.535.1209 (telephone)
803.535.1411 (fax)

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